Refund policy

 

Initial defects, defective products, delivery errors, etc.

We do our best to ensure that our products are of the highest quality, but in the unlikely event that you receive a defective product or a delivery error, we will accept returns or exchanges. Please contact us via the inquiry form within 7 days of receiving the product. Please note that we cannot accept returns or exchanges if more than 7 days have passed since the product arrived.

 

Returns and exchanges due to customer reasons

For returns and exchanges due to customer reasons such as ordering mistakes, we will only accept returns if the product is new, unused and unopened. Please contact us via the inquiry form within 7 days of receiving the product.

 

Shipping fees for returns and exchanges

If you wish to return or exchange an item for personal reasons, you will be responsible for the shipping fees. Thank you for your understanding.